Terms of service

① These Terms of Service (these "Terms") govern the rights, obligations, responsibilities, and other matters relating to the use of the hourplace service (the "Service") operated by Munch Factory Inc. ("Company," "we," "us," or "our") as between the Company and users of the Service ("Members").

② These Terms apply exclusively to users of hourplace.co (the global site). Users of hourplace.co.kr (the Korean domestic site) are subject to separate terms of service published on that site. Accounts on the two sites are independent and cannot be used interchangeably.

The following terms have the meanings set out below:

① "Service" means all services provided by the Company through the hourplace platform (hourplace.co), including space search, reservation, payment, messaging, reviews, and related ancillary services.

② "Member" means any person who has entered into a service agreement with the Company in accordance with these Terms and uses the Service. Members on hourplace.co are classified as Guest Members only. Host-side registration and management functions are not available on hourplace.co.

③ "Guest Member" means a Member who uses the Service to search for and book Spaces.

④ "Host Member" means a registered host who has listed a Space on hourplace.co.kr and whose listing has been linked to hourplace.co by the Company. Host Members manage their listings exclusively through hourplace.co.kr.

⑤ "Space" means a photography studio, creative venue, or other rental space listed on the Service by a Host Member.

⑥ "Space Usage Fee" means the total payment amount (including applicable taxes) paid by a Guest Member to the Company in exchange for a temporary right to use a Space for a specified period.

⑦ "Post" means any text, photo, video, file, link, or other content uploaded or submitted by a Member through the Service, including reviews.

⑧ "Platform Policies" means the supplementary policies published by the Company at hourplace.co/platform-policies governing specific operational matters such as cancellation procedures, usage restrictions, and review standards.

⑨ "Advance Payment Booking" means a booking where payment is collected at the time of booking request, subject to the Host Member's approval within the response window set out in the Platform Policies. If the host does not respond within that window, the booking is automatically canceled and a full refund is issued.

⑩ "Instant Booking" means a booking model where the reservation is confirmed immediately upon successful payment, without requiring separate Host Member approval.

① The Company will publish these Terms at a location easily accessible to Members on the hourplace.co website.

② The Company may amend these Terms to the extent permitted by applicable law, including the Korean Act on the Regulation of Terms and Conditions and the Act on Promotion of Information and Communications Network Utilization and Information Protection.

③ When amending these Terms, the Company will specify the effective date and reason for amendment and publish the amended Terms alongside the current Terms from at least 30 days prior to the effective date, with individual notice to Members through registered email addresses or other electronic means.

④ If a Member does not expressly object to an amendment within the notice period after the Company has clearly notified the Member that continued use of the Service will constitute acceptance, the Member will be deemed to have consented to the amended Terms.

⑤ If a Member does not agree to an amendment, the Member may terminate the service agreement. If the existing Terms cannot continue to be applied for compelling reasons, the Company may also terminate the service agreement.

① The Company may establish and publish Platform Policies to govern matters not specified in detail in these Terms.

② Matters not addressed by these Terms or the Platform Policies are governed by applicable law and customary commercial practice.

③ In the event of a conflict between these Terms and the Platform Policies, these Terms will prevail.

① The service agreement is formed when an applicant agrees to these Terms and completes registration through one of the following methods, and the Company accepts the application:

• Email registration: Entering email address, password, first name, last name, and country of residence, and completing the email verification process.
• Social login: Authenticating via Google or Apple and providing the additional information required (first name, country of residence).

② Upon successful registration, the applicant automatically acquires Guest Member status. Korean phone identity verification (NICE) is not required or available on hourplace.co.

③ The service agreement is deemed formed at the time the Company displays registration completion during the registration process, or when confirmation reaches the applicant pursuant to Article 9.

④ Accounts created on hourplace.co are entirely independent from accounts on hourplace.co.kr. The same email address may be registered on both sites as separate accounts, and cross-site login is not possible.

① The Company may refuse an application or terminate the service agreement after formation if any of the following apply:

• The applicant has previously lost Member status under these Terms or the Company's other services.
• A Member who was suspended from the Service re-applies during the suspension period.
• The application uses false or another person's identity or information.
• Required information is missing or inaccurate.
• The applicant is under 16 years of age.
• The applicant is between 16 and 17 years of age and has not obtained consent from a legal guardian.
• Registration is otherwise unlawful, in violation of these Terms, or the Company has reasonable grounds to refuse.

① Members must keep their account information current and must update any changes through the account settings page.

② The Company is not liable for any disadvantage arising from a Member's failure to update their information, unless caused by the Company's wilful misconduct or gross negligence.

① Members are responsible for maintaining the security of their account credentials. Members may not transfer, sell, or pledge their account to any third party.

② If a Member becomes aware of unauthorized access to their account or a password compromise, the Member must immediately change their password (or, for social login accounts, revoke access via the relevant identity provider) and notify the Company.

③ The Company may restrict a Member's account if there is a risk of personal information exposure. The Company will notify the Member pursuant to Article 9.

④ The Member bears responsibility for any disadvantage arising from failure to comply with paragraphs ① and ②, unless caused by the Company's wilful misconduct or gross negligence.

① Unless otherwise specified in these Terms, the Company may notify Members via their registered email address, in-service notifications, push notifications, or other appropriate electronic means. For Members registered on hourplace.co (registered_site = 'global'), all booking-related notifications (confirmations, reminders, cancellations) are sent by email only. KakaoTalk notifications (알림톡) used on hourplace.co.kr are not available to global Members.

② For notices directed to all Members, the Company may substitute publication on the hourplace.co notice board for at least 7 days, except for unfavorable amendments to these Terms, which are subject to Article 3.

③ Members must provide accurate and current contact information and must review notices from the Company. Members who fail to do so are not entitled to protection from disadvantages arising from missed notifications.

① The Company provides the following services to Members through hourplace.co:

• Space search, browsing, and comparison
• Space reservation and payment services
• Messaging between Guest Members and Host Members
• Review and rating submission
• Post and content upload
• Other services added through development or partnerships

② Host-side services (space listing management, settlement, host account registration) are not provided on hourplace.co. Hosts manage their spaces exclusively through hourplace.co.kr. Host Members whose Spaces are linked to hourplace.co are responsible for maintaining accurate and up-to-date Space information, honoring confirmed bookings, and approving or declining Advance Payment Booking requests within the response window set out in the Platform Policies.

③ The Company may divide the Service into segments and specify separate availability hours for each segment, with prior notice to Members.

④ The Company may temporarily suspend the Service for maintenance, replacement, malfunction, or other reasonable operational reasons. The Company will notify Members pursuant to Article 9. Where prior notice is not possible due to unavoidable circumstances, notice may be given after the fact.

① The Company may change the content, operational, or technical aspects of the Service for stability and improvement purposes.

② For material changes, the Company will provide advance notice specifying the content and effective date via Article 9. Changes that are unfavorable to Members will be notified at least 30 days in advance.

③ Members who do not agree to a change may express their objection and terminate their membership. The Company may modify or discontinue free services without separate compensation to Members, unless otherwise required by applicable law.

① The Company may temporarily suspend all or part of the Service in the following circumstances:

• Unavoidable maintenance or repair of equipment
• Interruption of telecommunications services by the relevant carrier
• National emergency, power outage, service failure, or traffic overload
• Legal or regulatory restrictions from competent authorities
• Other circumstances equivalent to the above beyond the Company's control

② The Company will provide advance notice of suspension specifying the reason and duration pursuant to Article 9. Where prior notice is not possible, notice may be given after the fact.

③ The Company is not liable for damages arising from service suspension under paragraph ① unless caused by its wilful misconduct or gross negligence.

① The Company may provide Members with information it deems necessary during use of the Service via email, push notifications, or other electronic means. Marketing messages (news, offers and promotions) are sent only to Members who have opted in, and a Member may withdraw consent at any time in their notification settings. The Company is not responsible for any disadvantage arising from a Member's choice to opt out of such communications.

② The Company may display advertising on the Service, its website, and in emails. Members who receive advertising emails may opt out via the unsubscribe mechanism provided in such emails.

① All copyright and intellectual property rights in and to the Service belong to the Company.

② The Company grants Members a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms. Members may not transfer, sell, or pledge their accounts or license rights.

③ Members may not reproduce, transmit, publish, distribute, or edit information obtained through the Service for commercial purposes without the Company's prior written consent.

① Copyright in Posts submitted by Members through the Service belongs to the Member who created the Post.

② Posts — including review text, star ratings, photos uploaded with reviews, profile images, and other user-submitted content — may appear in search results, on the Service, and in related promotions. The Company has the right to modify, reproduce, translate (including via automated translation services), or edit Posts to the extent necessary for such exposure, in compliance with applicable copyright law. Members may delete their Posts or request that they be excluded from search results or set to private at any time through the customer center or the in-service management function.

③ If the Company wishes to use a Member's Post beyond the scope of paragraph ②, it must obtain the Member's prior consent.

④ Members must not infringe the copyright or other intellectual property rights of third parties through the Service. If a Member's Post violates applicable law, the relevant rights holder may request suspension or deletion of the Post through the procedures provided by law, and the Company may take appropriate action. All costs and damages arising from such infringement will be borne by the Member.

⑤ Even without a rights holder's request, the Company may take interim measures or delete a Post where there are recognizable grounds for a rights violation or where the Post violates the Platform Policies or applicable law.

⑥ Where action is taken on a Post under paragraphs ④ or ⑤, the Member who created the Post will be notified promptly.

① Members must not engage in any of the following:

• Providing false, missing, or inaccurate information during registration, profile updates, or booking requests
• Misappropriating another person's identity or information
• Modifying information posted by the Company
• Transmitting software or data not authorized by the Company
• Infringing the intellectual property rights of the Company or any third party
• Damaging the reputation or interfering with the business of the Company or any third party
• Publishing obscene, violent, or otherwise objectionable content on the Service
• Using the Service for commercial purposes without the Company's consent
• Direct transactions that bypass the Company's payment system
• Collecting, storing, or disclosing other Members' personal information without their consent
• Impersonating Company staff or administrators or sending fraudulent communications
• Any other illegal or improper conduct

② Members must comply with applicable law, these Terms, the Platform Policies, notices published by the Company, and must not interfere with the Company's operations.

① If a Member violates these Terms or disrupts normal operation of the Service, the Company may restrict use in stages pursuant to the Platform Policies, including warning, temporary suspension, permanent suspension, or termination of the service agreement.

② Notwithstanding paragraph ①, violations involving identity theft, payment fraud, illegal programs, hacking, malware distribution, or other violations of applicable law may result in immediate permanent suspension. Benefits accrued through the Service will also be forfeited.

③ Members must complete all transactions through the Company's payment system. The Company is not liable for issues arising from direct transactions between Members. Direct transaction activity may result in usage restrictions.

④ The Company may restrict access for Members who have not logged in for 12 consecutive months, for the protection of Member information and operational efficiency.

⑤ The Company will notify Members of any usage restriction pursuant to Article 9. Members may submit a written objection to the Company regarding usage restrictions, and the Company will promptly reinstate access if the objection is found to be valid.

① Termination by Member: Members may terminate the service agreement at any time through the customer center or account settings. The Company will process the request promptly in accordance with applicable law. Upon termination, all Member data will be deleted except where retention is required by applicable law or the Privacy Policy. Posts registered by the Member on the Service are not automatically deleted upon termination; Members should delete such Posts before terminating. A Member may not terminate the service agreement if they have a confirmed booking scheduled within 90 days; any such booking must be canceled first.

② Termination by Company: The Company may terminate the service agreement after notifying the Member of the reason in the following cases:

• Grounds for disqualification under Article 6 are confirmed
• The Member violates obligations under Article 16
• The Member is subject to bankruptcy, guardianship, rehabilitation proceedings, death, dissolution, or dishonor, making normal service provision impossible
• Any other material breach of these Terms

① The Company is not liable for failure to provide the Service due to force majeure events or third-party causes.

② The Company is not liable for service disruptions attributable to a Member's own conduct.

③ The Company is not liable for the accuracy or reliability of information, data, or content posted by Members beyond the scope verifiable through reasonable diligence.

④ The Company is not liable for interactions, communications, or meetings between Members facilitated through the Service, including consequential, special, punitive, or indirect damages such as lost profits, data loss, goodwill loss, or system failures, unless caused by the Company's wilful misconduct or gross negligence.

⑤ Where applicable law does not permit certain limitations of liability, those limitations do not apply to the extent prohibited.

① These Terms are governed by and construed in accordance with the laws of the Republic of Korea, without regard to conflict of law principles.

② Any dispute arising between the Company and a Member is subject to the jurisdiction of the competent court under the Korean Code of Civil Procedure at the time the claim is filed.

③ For Members residing outside Korea, the Seoul Central District Court of Korea has exclusive jurisdiction over any dispute with the Company, notwithstanding paragraph ②.

① Guest Members may request to book a Space listed on the Service by following the booking process provided. A booking is completed when the Company confirms the reservation on the Service (for direct bookings) or when the Host Member approves the booking request (for Advance Payment Bookings).

② A confirmed booking grants the Guest Member a temporary right to use the Space for the specified date, time, and duration.

③ Before submitting a booking request, Guest Members must carefully review the Space description, usage conditions, rules, equipment, and cancellation policy. The Guest Member bears responsibility for any loss or damage arising from failure to review such information.

④ Guest Members must be at least 16 years of age. Guest Members between 16 and 17 years of age must obtain consent from their legal guardian before making a booking. If such consent was not obtained, the booking may be canceled by the minor or their legal guardian. Detailed rules regarding transactions by minors are governed by applicable law.

⑤ The Company will notify the Guest Member of booking confirmation pursuant to Article 9.

⑥ If the Space cannot be used normally based on the information provided by the Host Member and verified by the Company, the Company bears responsibility. However, where the Space differs from the listed information due to changed circumstances, or where the issue could not reasonably have been identified by the Company, the Host Member bears responsibility.

① Upon receiving booking confirmation pursuant to Article G1 paragraph ⑤, the Guest Member must verify that the booking details (space, date, time, headcount, and payment amount) match their intended booking. If there is a discrepancy, the Guest Member must immediately request a change or cancellation.

② The Company will process change or cancellation requests received within the applicable cancellation period (which may vary by Space) without delay.

① Guest Members may pay the Space Usage Fee using international credit or debit cards (Visa, Mastercard, and other cards accepted by NicePayments) or other payment methods designated by the Company. Domestic Korean payment methods (e.g. KakaoPay, Naver Pay, Korean carrier billing) are not available on hourplace.co.

② Prices are displayed and charged in United States Dollars (USD). The Company converts the original KRW listing price to USD using the Bank of Korea's base exchange rate (ECOS API). The applicable exchange rate is locked at the time the Guest Member clicks "Book Now" and remains fixed through payment completion. The Company is not responsible for any foreign transaction fees charged by the Guest Member's card issuer.

③ For Advance Payment Bookings, payment is collected at the time of booking request. The booking is subject to approval by the Host Member within the response window set out in the Platform Policies. If the host does not respond within that window, the booking is automatically canceled and a full refund is issued. The Guest Member will be notified of both the booking request and outcome by email.

④ The Company may refuse, defer, or request a change of payment method if a legal or technical problem arises with the Guest Member's payment (e.g. card decline, network failure of the payment processor).

⑤ The Company may charge a guest service fee in addition to the Space Usage Fee for certain Spaces.

① Cancellations and refunds are processed in accordance with the Korean Act on Consumer Protection in Electronic Commerce and other applicable laws.

② Cancellation and refund eligibility depends on how far in advance the booking is canceled and on the booking type, as set out in the Platform Policies. Bookings within a certain period before the scheduled usage date are not eligible for cancellation. For Advance Payment Bookings, if the Host Member does not approve within the response window, the booking is automatically canceled and fully refunded; a Guest Member may also cancel an Advance Payment Booking before host approval for a full refund, regardless of the usage date. Detailed cancellation procedures, the method for calculating timing, and any Space-specific cancellation conditions are set out in the Platform Policies. The Company may amend such operational details in accordance with the amendment procedure in these Terms.

③ Individual Spaces may be subject to separate cancellation and refund conditions set by the Host Member or the Company. Where such conditions exist, they take precedence over the standard policy in paragraph ②, provided they do not violate applicable consumer protection law.

④ A refund request may be accepted where the Space cannot be used on the day of use for any of the following reasons:

• The Space is unavailable due to the Host Member's cause
• Access to the Space is not provided
• The Space is double-booked or occupied by another guest
• The actual condition of the Space materially differs from the listed description

Issues arising on the day of use must be reported to the Company on the same day.

⑤ Refunds are processed through NicePayments and generally take 5–10 business days to appear on the Guest Member's statement, depending on the card issuer and country of issue.

① Guest Members acknowledge that additional charges may arise from overtime usage or other causes during Space use.

② Guest Members are obligated to pay:

• Additional fees for extending the booking beyond the reserved time
• Costs for damage, breakage, or loss of Space property or equipment occurring during the booking period

Additional charges are settled pursuant to the Platform Policies. Agreements directly reached between the Guest Member and Host Member take precedence.

③ Where an additional payment arises, the Company will notify the Guest Member and process payment only after mutual agreement. Automated billing for additional payments is not supported in the current version of the Service; all additional payment requests are handled individually through the customer support team.

④ Guest Members must comply with the following during Space use. Violations may result in additional charges or liability:

• Observe the booked time strictly. The reserved time includes setup, shoot, and teardown/restoration time.
• Fees are charged based on the reserved time even if the actual use ends earlier.
• Any furniture arrangement or structural changes must be restored before the end of the reserved time.
• Soiling or damage occurring during the booking period must be remedied by the Guest Member. Irreparable damage to furniture or fixtures may result in additional charges.
• The number of persons using the Space and vehicles parked must not exceed the reserved amounts.
• Rubbish generated during use must be fully cleared by the Guest Member.

These Terms take effect from 2026-09-07 Announced: 2026-09-07 Effective: 2026-09-07 Terms of Service Version: 1.4